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Over the past 85 years, focusing on customers and valuing people have helped Nationwide become one of the largest insurance and financial services companies in the world. Even though we have dozens of affiliated companies, people are our biggest resource – and our greatest asset in providing excellent customer service to our customers. That’s why our Supply Management Services group makes sure our agents and associates get the best quality products and services, at the best possible cost. It’s also why we have an Office of Customer Advocacy.
Our core values are at the heart of who we are as a company because, above all else, we focus first on people. Our values are grounded in our mutual heritage, and we live them every day:
- We value people – Our biggest resource and our greatest asset in providing excellent service to our customers are our people and the diversity of skill, talent and experience they offer.
- We are customer-focused – We exist to serve our customers, and we strive to provide the very best personalized experience to each one.
- We act with honesty and integrity – We adhere to the highest ethical standards as we strive to do what is right and fair for our customers and for each other.
- We trust and respect each other – Valuing our differences and allowing each associate to express themselves in order to work together toward our common goals make us stronger as a company.